Willow Dean Vance, SHL Rep Metro News Silver Haired Legislature 21482 Lake Forest Drive Lake Forest, CA 92630-6051 Dear Ms. Vance: I wanted to acknowledge that our office just received your letter. Thank you for bringing the multiplicity of issues to our attention. I have asked both the Director of the Department of Consumer Affairs, Kathleen Hamilton, and the Director of the Department of Fair Employment and Housing, Dennis Hayashi, to review the information that you have sent us and recommend options for assisting you. We hope to get back to you within two weeks or sooner with some suggestions. I want them to take time to review your letter in depth. Now that there has been a change at the Department of Insurance, you may want to reemphasize your concerns to them as well. As soon as we hear back from our epartment heads, we will be in touch. Thank you again for contacting us. I hope that we can be helpful to you. Best regards, Aileen Adams Secretary