| A: Answers to Technical Support Questions from AHRC Members | |
| Activitating your account | |
| Add HOAs on the AHRC Website | |
| AOL email problems | |
| AOL user advice | |
| AOLUsers | |
| Author | |
| Blogs | |
| Broken links | |
| Business Listings | |
| Comments - Track Changes | |
| Comments - Track Changes | |
| Contact | |
| Disappeared information | |
| Email address - changes - User Account and Author Information | |
| Email address - private | |
| Email address is being rejected | |
| Email address privacy - Comments, Author | |
| Email address privacy - web letters and complaints | |
| Email address private on the HOA Forums | |
| Email privacy concerns | |
| Feedback | |
| File uploads - Submissions Forms, Comments | |
| Forum - Post deleted | |
| Forums | |
| Frequently Asked Questions - FAQ | |
| Image Uploads - Submission Forms - Comments | |
| Links - Hyperlinks | |
| Links - Website links | |
| Links I get on an email are not clickable | |
| Log in | |
| Log In | |
| Log In - Activating my account | |
| Log in advatanges on AHRC | |
| Login not recognized | |
| Lost Information that was input into the form | |
| My complaints, My items, My letter | |
| New NEWS ARTICLES | |
| Newsletter | |
| Newsletter - duplicate copies | |
| Newsletters - Stopped receiving | |
| Newsletters - Subscribe - Remove | |
| Password | |
| Password - forgot | |
| Password - won't work | |
| Password change | |
| Polls - can't participate - only see result | |
| Posting and Letters | |
| Publish , Comment or respond or Search | |
| Registration | |
| Screen Name | |
| Sign up | |
| Spam | |
| Submission Forms | |
| Submissions | |
| Subscribe to receive AHRC newsletters | |
| Technical support | |
| Terms of Use | |
| Tracking changes | |
| Unsubscribe from receiving newsletters | |
| User Account - User Profile - Author Profile | |
| Verification Email - Not received - AOL | |
| Verification email - unable to activate by clicking link | |
| Verification email from AHRC | |
| Verification error | |
| Verifification emails and newsletters are not being received | |
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A: Answers to Technical Support Questions from AHRC Members |
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| Q. Where do I find the answer to the Technical Support Question that I sent AHRC? | |
| A. | Please click this link to find responses to Technical Help Requests that you have sent to AHRC. |
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Activitating your account |
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| Q. How do I activate my account? | |
| A. |
After you submit your registration, you will immediately be sent a confirmation email. Please click on the link in that email to activate your account. Your browser must be set to accept cookies to register and log in. You may also need to adjust your firewall or browser security to register. If you cannot find this email go to Tools in the left margin Click Log in Click Resend verification You will be sent another email with a link to activate your account. If you have trouble clicking the link to activate your account, please forward the complete email with the link to ahrcnews@ahrc.com |
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Add HOAs on the AHRC Website |
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| Q. What information would you need to include our HOA on the AHRC website? | |
| A. |
There are two ways to include information about your homeowners association on AHRC:: 1. List and publish information You can list your homeowners association, it's vendors, government authorities, businesses e.g. media in the AHRC website directory and publish information about them at any time using the Comments link for them. Directory listings are used to publish information about the entities and write them letters and complaints. These communications are stored in your private account and you can decide to submit them for publication on AHRC. To list your homeowners association please select • Submissions • Submit Directory Listing Choose category Homeowner Associations. on the form. Include the names of your directors, vendors and any information you wish to send about your association. To add information about your association at any time use the Comments link under the directory listing. Use separate Submission Forms to list your vendors and add details about them e.g. managers should listed under the category Service Managers etc. 2.Submit your URL - Reciprocal links If you have a website and would like a link for your website on AHRC click the LINKS: 1. Add a link on your website to AHRC using the instructions under Add us to your site 2. Add your website to AHRC using the form Submit your URL The link will allow web users to search information you publish on your site from the AHRC website. |
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AOL email problems |
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| Q. I am not receiving any email responses to my questions. My email address is XXX@aol.com | |
| A. |
AOL blocks and filters mail that its users subscribe to. Hundreds of AOL users have had problems receiving mail from various sources including Harvard University, Earthlink etc. If you have an e-mail address other than from AOL, please use them. Many users spent hours correcting their mail receipt only to have AOL change their programming and revert back to having their mail blocked under the guise of blocking "spam" See: AOL - AMERICA ONLINE OR AMERICA OFFLINE? - A News Alert to AOL and Compuserve Mail Users - Your Opt In Subscriptions Are Being |
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AOL user advice |
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| Q. How to set your filters on AOL to receive your mail | |
| A. |
I know that many people with AOL have had problems getting mail from AHRC. AOL members need to go to Mail Controls Check the box that says Allow mail from all senders. Additionally, they need to make sure the box that says Control what is IN the mail I get is NOT marked with an X. It will also say Mail filtered by AOL advanced spam filter. I believe this is how AHRC emails gets filtered out. I hope this helps. I have spoken extensively with AOL and they say the AHRC site is not black listed. |
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AOLUsers |
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| Q. I have not received a verification email from AHRC, I use AOL. | |
| A. |
AOL uses blocks important mail its users subscribe by misclassifying it as "spam". Following is a suggestion for AOL version 9.0. from Ask Eddie ,an AHRC user: If you have AOL and did not receive the verification email, go into Read Mail, then click on Manage Mail and go to a folder called Spam. You should see mail from AHRC. Then click a button that reads "This is Not Spam." Click here for Instructions from AOL, Click here for additional AOL information. You are paying AOL to deliver your mail. If AOL blocks and censors your mail: • switch to a company that provides the serive you paid for • demand a refund from AOL • report the theft of your time, service and money to your State Attorney General.. |
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Author |
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| Q. How do enter the Author Name in a Submission Form? | |
| A. |
On the Submission Form: 1. Click on "Click to Select Author" on the blue part of the form. 2. A pop out window will appear with message "Please enter the name of the autho"r: 3. Type in name or partial name of author. 4. If the author name is in the ahrc database, the author name will apear. 5. Click on the name .The author information will automatically be inserted into the blue part of the form. (If you need to update this information, please send us a note using Attach Note at the bottom of the Submission Form. 6. If the uthor is not in the ahrc database you will get a message that saysNo results found. Click here create your author entry. Click to get the form. Complete the author information and submit. The author form allows you to add an image of yourself. 7. Repeat steps 1-5 to insert this author information into the Author Information section of the Submission form.. NOTE: To update your author information, please use Attach Notes on the Article Submission Form if you are submitting an article, or Comments under one of your articles you have already submitted, or "Send Us A Note", and ask the AHRC staff to update information. Please include your author name and the URL of where your profile appears - this will help our staff update the correct profile especially in cases where there may be duplicate names or pen names. See "User Account" for more.... |
| Q. Where can authors of comments and articles give information about themselves to the public? | |
| A. |
Comments writers can give a profile of themself to the public using Profile in My Account under My Tools Viewers get this profile link in addition to the name, each time commentator makes the name visible on the web. View Author Info is a similar public profile that authors of articles, press releases, editorials etc have the option of completing and making available to viewers. :AHRC Directory links and Related Articles links are used to give the readers additional information Viewers can add additional information to either using Comments See "User Account" for more.... |
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Blogs |
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| Q. How do I get a Blog on AHRC, publish and circulate it? | |
| A. |
Got to Do the Blog at : http://dotheblog.com/ Sign up for an account. You will receive an email. Click on the link on the email to activate your account. Log in and click Do The Blog to begin publishing.. You can add Images and Files to your Blog. To Do the Blog and not have it appear on the Web, select Draft Mode. in your Blog Submission form Blogs are a great way to write your own stories , or keep a diary or logs, and share information with others. Following are some ways of share your Blogs: 1. Do The Blog website editors will routinely select and publish some of the blogs you publish . 2. You can share your Blog with AHRC users by adding the URL of your Blog under My Profile in My Account and in your Author Accounton the AHRC website. Make the URL a HyperlinkSee How to Add Text Effects - Adding Hyperlinks 3. Add it as part of your Signature in emails you send Following are some samples of Blogs: Lake Don Pedro Owners Blogs Palacio del Mar History Blog Wintergreen Resort Blog |
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Broken links |
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| Q. Report broken links | |
| A. |
Many AHRC documents contain links to other documents and websites. We do our best to maintain these links, but from time to time you may find one that is broken. Please send us a note with the title of the document and the url number and we will update it. |
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Business Listings |
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| Q. Where can I list my business and contact information on AHRC? Can I submit information that is useful to homeowners for publication on AHRC? | |
| A. |
To list you business, click the top Navigation link "Business" on ahrc.com Under "Search our directory" at the bottom of the page, : enter the name of the entity s (it is best to enter a partial name" and hit "search" If it is not listed , hit the link "Click here to submit" . Use the Directory Listing - Yellow Page Form to submit your business for publication. Include all the trade organizations you are a member of. Email addresses you include will not show on the web. It will allow email Communications to you from AHRC subscribers. AHRC welcomes news and comment submissions from all users. Only Name, City, State of authors are shown on user submissions published AHRC. Authors who do have a Directory listings on AHRC find it useful to list their Directory Listing Name and url on their postings e..g. • What Homeowner Association Boards Should Know Before They Hire A Management Company - November 25, 2005 - By Douglas J. Rosner |
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Comments - Track Changes |
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| Q. I signed up to Track Changes and receive Comments to certain articles. How do I unsubscribe myself from receiving updated Comments. | |
| A. |
To remove the Track Changes" on Submissions 1. Go to the article that your are receiving Comments updates from. 2. Click View Comments at the end of the articles. 3. You will see a grey box that has "Track Changes" checked. 4. Click on the check mark to remove the check. You should no longer receive updates when new comments are posted. |
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Comments - Track Changes |
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| Q. How can I track changes and comments? | |
| A. |
1. When you post an article yourself using any of the Submission forms, there is a Notification Option at the end of the form you can check that says E-mail me when comments are posted. 2. To Track Comments on any article Click View Comments and check the gray box Track changes. 4. If you are posting a Comment, there is box below the Comment Form you can check to be notified that says: E-mail me whenever new comments are posted to this item. |
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Contact |
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| Q. How can I correspond with a writer on AHRC? | |
| A. |
AHRC authors control their own accounts to receive communications on AHRC. Authors wishing to receive feedback check Yes under Contact Me? in their AHRC user accounts under My Account. This allows other AHRC subscribers to email you using an email contact form by clicking on your Author Name from the Articles or Comments. that your author. Your email address is never revealed until you respond to a user. The email contact form is deactivated when you click Check this box to keep your name from displaying on the web in Comments. |
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Disappeared information |
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| Q. Information just disappeared when I hit the "review" or "Send". What can I do? | |
| A. |
To retrieve your work: * use the back button on your browser * copy the work * open a new window * log in * paste it into a new submission form. AHRC site settings are set to give you several hours. There could be several reasons you can be cut off - your provider settings and various connections from them via others to the AHRC server, your own computer setting, and the AHRC server load To avoid avoid losing work to internet glitches, we advise that you do your writing on your own computer and save it before copying it on to internet forms. In case of problems, you can also email us using the Email icon link at the end of each page on the site. |
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Email address - changes - User Account and Author Information |
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| Q. I have a new email address and need ti change my contact information in both my User Account and Author Informaion? | |
| A. |
AHRC subscribers control their own accounts including newsletter subscriptions and contact information from Tools>My Account in the left margin of the AHRC site. You can change your email address, contact preferences, password, profile, newsletter subscription etc from here. When you change an email address, you will be immediatley sent a verification email to the new email address. You will need to clink the link in the email and reverify your account. Profile or contact information under Author of articles has to be done by AHRC staff so please Send us a Note when you need changes. |
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Email address - private |
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| Q. How do I keep my email address private? | |
| A. |
AHRC provides a Contact Form with your display name when people click on your name in Articles or Comments that you write. This allows people to email you directly. If you are an Author and wish to remove your email address from the Author Information please Send Us A Note. using the link for this in the left margin of the AHRC site. |
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Email address is being rejected |
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Q. I am attempting to register for a user account, however I am told that my e-mail is not valid. Can you help me with this matter as I know my e-mail is valid and functioning very well. |
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| A. |
Sorry our registration program is not recognizing the .mil email. Our programmer will correct it. In the meantime, please try registering using an email without a .mil extension. You can then go into your user account and change to the .mil address there. |
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Email address privacy - Comments, Author |
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| Q. Does the sender see my email address when they send me an email by clicking my display name on AHRC? | |
| A. | The recipent knows who the sender of the email is, but the sender does not know the address of the recipent. |
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Email address privacy - web letters and complaints |
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| Q. Is my email address displayed in web letters or complaints? | |
| A. | The email address does NOT display when sent from web letters or complaints |
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Email address private on the HOA Forums |
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Q. I'd like to send and receive private messages from those who post in AHRC "Forums". Do I choose an E-mail address for My Home site? I do not want to use the 'contact' e-mail I entered above. |
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1. Login to the AHRC site. 2. Click on the "View our forums" link on the toolbar 3. Click on the "My Home" link on the HOA Forum in the UBB display 4. Click on the "Edit" link for personal information (Found in the "Main Configuration" table) 5. Enter a new email address (for administrative purposes) 6. Click submit. |
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Email privacy concerns |
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Q. I would like to register to be able to submit articles, but I want to preserve my e-mail privacy. Please tell me how I can do this. |
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| A. |
AHRC respects your privacy. We do not use our viewers email addresses for advertising or marketing products. We do not share you address with anyone. You can choose to receive newsletters from AHRC, cancel and re-subscribe at any time. When you registrer, you will receive a verification letter from AHRC. Your email address is needed so you can verify your account. Our viewers can publish on the AHRC site using a display name, if they wish. They can also choose to withhold their display of this name when making comments or writing letters and complaints. If you provide an email address as an author of an article, or choose to display a name for comments, viewers will be able to email you using a web form on the site. The viewers do not have access to your email address. |
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Feedback |
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| Q. AHRC values your feedback | |
| A. |
Your feedback is important to us. We appreciate feedback that lets us know what's missing, wrong, or hard to find, where there are broken links, and if you're having a hard time with any secion on the AHRC site. To send us feedback simply click Send us a note You will find it in the left margin of the site. |
| Q. I have tried to sign up but don't get e-mail feedback Please help. I am with aol. | |
| A. |
Please check your browser and spam filter setttings and if necessary, check with aol. You may have a spam filter that is rejecting mail from ahrc@ahrc.com. Please add this address to your recipient list , and try re-sending your verification from your log in screen. The newsletters being sent to you from AHRC may also be going to the rejected spam emails file. Goodluck and let us know if you need further help. |
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File uploads - Submissions Forms, Comments |
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| Q. How do I upload a file with my Subsmissions or Comments?. | |
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1. Check that your file has a maximum size of two MB.. 2. Enter a comment in the Comment Form e.g. See attached newsletter 3. Click Attach file to go to File Upload screen. 4. Select the file from your hard drive. 5..Give it a brief description or title 6. Click Submit file 7. . Click Save and exit. to return to Comment screen 8. . Click Add Comment |
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Forum - Post deleted |
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| Q. Why was my post on the HOA Forum deleted? | |
| A. |
You posted an advertisment telling homeowners to support TUPCA merely because you had "read it" . You are a stranger to the AHRC HOA Forum and you advertisment for a CAI initiative basically stated "Trust me ...I say TUPCA is good for homeowners. Therefore Support TUPCA" The AHRC Forum is not a place for people with unknown affinities to campaign for CAI or other vendor initiatives and therefore your posting was deleted by the Forum Editor. You now write: "I don't know whether or not CAI lawyers were involved or not....Trust your users/contributors to your forum." TUPCA has been written about extensively by the experienced and trusted homeowner advocates in Texas. Unlike you, they are quite familiar with the origins and the players who wrote the bill. They gave their analysis, and took time to explain the origins,content of TUPCA and why it would hurt homeowners. Discussion Forums are for people who have a genuine commitment to the rights of homeowners. Your failure to analyse the considered opinions of true homeowner advocates on the ground in Texas, raises a serious question in our mind whether you really represent CAI and/or other trade groups. If you genuinely think and can demonstrate that their position is wrong, then we will be happy to consider posting it. Homeowner advocates have selflessly given their time and knowledge to help protect our homes and families. You should at least articulate why you think they are wrong. They deserve no less. July 14, 2006 |
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Forums |
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| Q. I am unable to post to the forum. How can I do so? | |
| A. |
You must be a registered user and log in to use the forum. Check the display on the top of the Forum page. If it shows Login click on it and log in. If you still have problems use Send us a Note describing the problem. |
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Frequently Asked Questions - FAQ |
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| Q. Where do I find answers to frequently asked questions? | |
| A. |
NAVIGATION BUTTON FAQ FAQs appear in every section of the AHRC and vary by each section e.g. Home, News, Courts, Business, Forums,Government References, Tools Click the appropriate navigation button for the section Click FAQ TOOLS FAQ Click a topic under Tools in the left margin Click FAQ |
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Image Uploads - Submission Forms - Comments |
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| Q. What are the guidelines for uploading an images on AHRC? | |
| A. |
1. Check that your image is les that 150 KB [ Filenames must end with one of the following: .gif, .jpg, .png, .bmp ] The width or height should be about 5 inches. 2. Click Attach image on the Submission Form or Comment form. 3. Select the image from your hard drive. 4..Give it a brief description or title 5. Click Submit file 6. . Click Save and exit. to return to Comment screen 7. . Click Submit or Add Comment |
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Links - Hyperlinks |
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| Q. How to I make a clickable links for URL in my Article and Comments submissions on AHRC? | |
| A. |
Each article or comment on AHRC has it's own url, the browser address. To make a url you include in an article into a hyperlink or a clickable link that takes the reader to another webpage on AHRC: Step 1: URL http://www.ahrc.com/new/index.php/src/news Step 2: Add title e.g. Click here to go the the AHRC website Step 3: Add Text Effects:Click here for the Text Effect - hyperlink link html code to use. Stept 4: This is how the URL, title and code work together: . Click here to go the the AHRC website |
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Links - Website links |
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| Q. How can I list my website on AHRC and add a link for AHRC on my website? | |
| A. |
Forms to submit your website are under the LINKS drop down button in the left margin of the AHRC website.: 1: Affiliate Link Exchange - Pro-homeowner websites by homeowners, advocates and homeowner associations Visitors to AHRC will be able to search information on Affiliate linked website You must have a working link for American Homowners Resource Ceneter on your website before submitting your website, Click here for form to submit your website for Affiliate Link Exchange 2: Directory Listings - Business, Government, Homeowner Associations and Advocate Websites AHRC subscribers will be able to communicate with the entities using this directory listing website. Click here for form to submit business, government or homeowner assocaiton website: 3: Add American Homeowners Resource Center to your website Click here for information about adding AHRC to your website |
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Links I get on an email are not clickable |
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| Q. The link I received in a email does not work. What can I do? | |
| A. |
Copy and paste the link in the address line of your browser and hit the enter or return key on your keyboard.. |
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Log in |
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| Q. How do I know I am logged in? | |
| A. |
If you are logged in, your log in email address will appear under Tools and Logout will appear under My Tools in the left margin. |
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Log In |
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| Q. Why am I not able to Log in? | |
| A. |
1. After you submit your registration, you will immediately receive a confirmation email. Please click on the link in that email to activate your account. If you cannot find this email go to Tools in the left margin Click Log in Click Resend verification You will immediately receive another email with a link to click to activate your account. 2. A Resend verification link displays under the login screen of users who attempt to login to their account before it has been verified. Please click on this link to re-send the email to yourself , then click of the link in the email response you receive to activate your account. 3. If you still do not receive an email, there could be a problem with your computer settings, spam filters or your email providers settings that you need to resolve. Check with the email provider. If you continuee to have problems, try using another email provider. There are some reliable email providers that you can find that are free. 4. A successful Log in depends on three main items: 1. Cookies - must be turned 2. Email address -use the same email address as when you signed up 3. Password - use the same password as when you signed up. (If you have forgotten your password, go to My Tools in left margin. Click Log In. Click Forgot your password? You will receive a new password via email from our computer Use it to log in. You can change your password or your email address from My Account under My Tools 5. For more information check the FAQs for My Tools. (FAQs appear in the top right of all pages on the site) 5.. Please send us a note if you have further questions |
| Q. I forgot my password. How do I log in? | |
| A. |
Click Log In. from the Tool bar. Click Forgot Password in the Log in window Enter your email address (user I.D) in the box of the" Forgot Password window. You will be emailed, almost immediately, a new password which you can use to log in. To change the password go to My Account, type in a new password twice in the form, and submit it. Use the new password you submitted for future log ins. |
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Log In - Activating my account |
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| Q. I signed up but did not receive a verification email to activate my accout. How do I activate my account? | |
| A. |
1. After you submit your registration, you will immediately be sent a confirmation email. Please click on the link in that email to activate your account. Your browser must be set to accept cookies to register, log in. and use your account You may also need to adjust your firewall or browser security to register. If you cannot find this email go to Tools in the left margin Click Log in Click Resend verification You will be sent another email with a link to activate your account. 2. The verification email may not reach you: • if you, your company computer or your provider have a spam or other mail filters on your account * or if you have an address book filter (If you do, please add ahrc@ahrc.com and ahrcnews@ahrc.com) 3. If you have further questions please Send us a note or Foward to us the email you received containing the activation link. |
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Log in advatanges on AHRC |
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| Q. What are the advantages of login on on AHRC | |
| A. |
You currently have read only access to Apple Discussions. You can browse, search and bookmark Apple Discussions using your browser application. If you wish to use the advance features of Apple Discussions then we will need to differentiate you from other users by using your Apple ID. To learn more about Apple ID click here. Some of the advantages of Login are: * You can publish and post information and receive helpful feedback from other users . * You can write letters to government agencies and businesses and track them in your personal account, and if you wish, publish these letters on the web. * You can subscribe to any area to recieve notification of new posts. * You can search for information on the AHRC site or the AHRC affiliate site. • You can click What New under My Account in the left margin to view new publishings since your last visit. |
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Login not recognized |
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| Q. I registered a few weeks ago and my logon is not being recognized. I re-registered today and then tried to login. I am still not showing as being registered. What am I doing wrong? | |
| A. |
You have subscribed to receive the AHRC Newsletter. (Entering you email under Our Newsletter only subscribes you to receive a newsletter via email. You are not registered under the email you show. To register, click Sign up In the left margin of the AHRC site under Tools and follow instructions. Click FAQ on the top right of the page if you need answers to frequently asked questions. |
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Lost Information that was input into the form |
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| Q. After filling a complaint form, and clicking the "Go to next step" I lost all information that was imput into the form. Am I doing some thing wrong? | |
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This error is puzzling. When you are logged in with your cookies turned on, your session id cookie should keep you logged in for up to10 hours. Here's what you can do so you do not to lose your work: 1. Use the back button to go to the previous screen (do not hit refresh - the cache on your computer retains the work you did and you do not want to wipe it out) 2. Open a new window and log in On a PC • go to top left - toolbar • Open File - New window • log in on AHRC 3. Find the work you did The work you did would still be in the cache locally on your computer. Find it in the old window you were on On a PC • Go to task bar • select the name of the old window you were on • You will see the work you did • Continue with your posting and submit it. (To protect your work when you are doing extensive writing, it is best to do a draft your own computer, save it and then copy and paste it on to submission forms.) Send us the URL and the error message Please send us the url you are on next time you get cut off along with the error message you get. We will trouble shoot this error further. |
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My complaints, My items, My letter |
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Q. Where do I find my postings and the letters and complaints I send? |
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All copies of web complaints and letters are automatically emailed immediately to you as well as the recipients whose email addresses you enter on the communication. The last step when completing your communication allows you to print copies immediately which you can fax or mail to anyone. Copies and links to all your postings, letters, complaints and communications can be accessed from your personal, private account from the left margin of the AHRC site.under My Tools by clicking: My complaints, My Items My letters My Outbox Letters, complaints, and comments you request to be published are considered and may be published. Send us a note is to get technical help only. Unfortunately, due to the volume of mail we receive, other communication sent there can cause delays and response problems. Each section of the AHRC site has FAQs that provides answers to many user questions. |
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New NEWS ARTICLES |
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| Q. How do I keep up with new NEWS ARTICLES posted on AHRC? | |
| A. | AHRC subscribers can view new NEWS ARTICLES posted since since their last visit by clicking What's New? under My Tools in the left margin of the AHRC website |
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Newsletter |
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| Q. Explain what happens when I enter an email address in "Our Newsletter" box | |
| A. |
You can subscribe yourself or a friend by entering the email address in the Our Newsletter box in the left margin on the site. Every newsletter sent to you or your friend under this subscription will include instructions on how to unsubscribe and a direct link they can click to unsubscribe.. Registered users of AHRC can also go to My Tools>My Account and select Subscribe under Options AHRC respects your privacy and will not share your email address with any other person or group. |
| Q. Where do I view copies of AHRC's Newsletters? | |
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You can get to them by either 1. Click View Newsletter Archives immediately below Our Newsletter or 2. Click the navigation button News and subnavigation linkNewsletters Click here to go there now |
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Newsletter - duplicate copies |
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| Q. Are we subscribed twice? We always get two newsletters. If I unsubscribe to one will it stop both? | |
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The newsletter program only allows one newsletter user per email address. Each newsletter you receive should have an Unsubscribe Newsletter link with a different email address. Double check that the email addresses on the duplicate newsletters are different and then click the Unsubscribe Newsletter link with the email address you want removed. You can double check that you are subscribed to the newsletter with the email address you want to receive mail from by going to My Tools, My Account and checking the button Subscribe to Newsletter. |
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Newsletters - Stopped receiving |
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| Q. We used to get your newsletter everyday and are still subscribed to receive it. Why are we not receiving it? | |
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If your account shows you are subscribed to receive the AHRC Newsletter, they are being sent to you by our server. If you are not receiving them, your provider, software you recently installed or settings on your computer may be causing this. Software Issues to check If your or your provider recently added or enabled software e.g. spam filters, pop-up ad blockers, these may not be working as they should and filtering the newsletters. The AHRC newsletters are sent out in html format. You computer should be set to receive html format and have javascript and cookies enabled. Recent newsletters and What's New on AHRC You can view all new postings and newsletters since you last visited the AHRC website by clicking the What's New link in the left margin of the AHRC Website. AHRC Newsletter Archives Click View Newsletter Archives link under Our Newsletter in the left margin of the AHRC website for past issues of the AHRC newsletters. |
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Newsletters - Subscribe - Remove |
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| Q. How do I subscribe or remove myself from receiving newsletters? I am a member of AHRC | |
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Log into your account and select My Account under My Tools in the left margin. Select Yes or No under Options >Subscritptions. If you are already receiving newsletters, each has a Unsubscribe link at the end of the newsletter you can click to cancel your subscription. |
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Password |
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| Q. Why do you need my password? You already have my e-mail address. Why isn't this enough? | |
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To log in, you need an Email address and a Password . The Password will appear as dots as you type it into the registration form and is a machine coded process between you and the computer. Only you and the computer know this password. |
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Password - forgot |
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| Q. I forgot my password. What can I do? | |
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Go to Log in and click Forgot your password? Enter your email address and submit. You will be emailed a new password immediately. Copy and paste it to log in. To change your password: Click My account and type in any password you want twice into your account and click Update. |
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Password - won't work |
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| Q. Password that you sent will not work | |
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Passwords on accounts are ones you choose. If you sent for another password because you forgot , copy and paste from the email you receive to be accurate. If you don't have it, send for another from your log in screen and tog in. Once logged in, go to My Account in the left margin and change your password to one of your choice by typing it in twice into your account and clicking Update at the end of the form. |
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Password change |
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| Q. How do I change my password? | |
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Go to My Tools in the left margin of the AHRC site and click My Account to view you User Account Type in a new password under both Password and Password Again. Click Update to register the new password. You will be able to begin using the new password immediately. |
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Polls - can't participate - only see result |
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Q. I see polls all the time, that I would like to participate in. Then it tells me I must log in. After I log in though, I can only find the results of those polls, I can't seem to be able to vote in them. Do you have any suggestions? |
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When you see only the results of the poll when you log in, it means that your account was already used to participate in the polls. Each account can only be used once to participate in the polls. If more than one person is using the computer, each person needs to have their own account to participate individually in the polls. |
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Posting and Letters |
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| Q. Where do I find my postings and the letters and complaints I send? | |
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All copies of web complaints and letters are automatically emailed immediately to you as well as the recipients whose email addresses you enter on the communication. The last step when completing your communication allows you to print copies immediately which you can fax or mail to anyone. Copies and links to all your postings, letters, complaints and communications can be accessed from your personal, private account from the left margin of the AHRC site.under My Tools by clicking: My complaints, My Items My letters My Outbox Letters, complaints, and comments you request to be published are considered and may be published. Send us a note is to get technical help only. Unfortunately, due to the volume of mail we receive, other communication sent there can cause delays and response problems. Each section of the AHRC site has FAQs that provides answers to many user questions. |
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Publish , Comment or respond or Search |
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Q. What can I do in order to publish, comment ,respond, submit an opinion or search on AHRC? I have allowed AHRC as a trusted site but I am not able to reply or post. |
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In order to publish, respond or search , you have to Sign Up and register. Go to Tools in the left margin of the AHRC.com site Click Sign Up and complete the sign up form and submit it You will immediate receive an with a link. Click the link to activate your account Go to Tools and click Log In to publish, respond or search the site. If you have questions, click the FAQs button in top right side of the page in each section of the site for answers. If you need further help, please Send us a note. |
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Registration |
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| Q. I registered about thirty minutes ago but you have not as yet sent me an email. Is there any further information that you need? | |
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If your registration was received by AHRC's computer, you would have received an immediate acknowledgement with a link to click on to activate your account. The email would have been sent to the email address you use to sign up. If you did not receive and email go Log in under Tools in the left margin and click the link to resend the email to your self. If this link does not appear in the Log In screen: Please go to Tools in the left margin, sign up, and follow the instructions. The FAQ links that appear in the top right side of each page gives instructions for each section. Click one of the links under My Tools , to see the FAQ for Tools section. Click the FAQ to view the questions and answers . Please send us a note or call us if you need further assistance. |
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Screen Name |
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| Q. Can you tell me how I can change my screen name from my real name to a pseudonym? | |
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You can change your screen name and any of the information you entered in your User Account including your screen name by logging in and clicking My Account under My Tools in the left margin of the AHRC website. The name you enter here shows below the Comments you write if you do not check the box thay says: Check this box to keep your name from being displayed |
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Sign up |
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| Q. Is there a charge to sign up? How does the sign up process work? | |
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AHRC is a free educational site for homeowners. There are no charges for using the site. Signing up enables you to publish your information on the site and search for information on the site. It also enables and write and track letters to government or businesses from your own. personal account. You have the choice of keeping your communications private or publishing them on the web. After you have signed up, you will receive you will receive an email asking you to confirm. . Clicking on the link provided in this email to activates you account. This process prevents someone else from signing you up and publishing under your name. |
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Spam |
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| Q. Can my email provider block me from receiving news I subscribe to? | |
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Some email provider companies do filter out mail selectively. If your ISP provider is filtering out news that you request as spam, please email the complete message to AHRC using the Send Us A Note. Following is a case in which Microsoft filtered Blue Mountain Greeting Card company's electronic greeting cards. Blue Mountain charged that Microsoft has a competing electronic greeting card Internet site and distributed a trial version of Internet Explorer 5.0 which included an e-mail filter that identifies Blue Mountain's cards as spam and sends them into a junk mail folder instead of sending them to the intended recipient. In the case Hartford House, Ltd. dba Blue Mountain Arts v. Microsoft Corp., CV 778550, Sup. Ct. Cal. Santa Clara County, 1998. Judge Robert James ruled "Pursuant to Business & Profession Code Section 17203 and California Code of Civil Procesure Section 526(a)1-5) Microsoft and its agents, officers, employees , servants, assigns, subsideries, affilliates and all persons shall be enjoined an restrained from distributing, licensing and/or selling, directly or indirectly, any product (including any and all types of software), including, without limitation, any commercialm public, trial or beta versions of software that include any electronic mail "filter" which impedes in any manner the delivery of Blue Mountain greeting cards or notification messages to the intended recipient's standard electronic mail-in-box." Microsoft was also ordered to provide Blue Mountain information necessary so Blue Mountain could alter its e-mail messages and greeting cards to ensure they passed through Microsoft's anti-spam filtering tool |
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Submission Forms |
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| Q. What should I enter for Media Source and Date Published on Submission Forms? | |
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Media Source If this is an article by you , select AHRC News Services. If it is a reprint from another publication, select or enter the name of the publication. Date Published: Enter the date you submit the letter, article or if it is an already published article, enter the date it was published. |
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Submissions |
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| Q. What has happened to the article I submitted last week? | |
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Our "Pending" articles do not show that we have received an article from you in the past month. Please resubmit using the current date. After you have submitted, please check that you receive an immediate response that the article has been received. In some cases you may get an instant response that we already have the article with the title you used. This happens if someone else has already used the title you are using. If so, go back to the screen you submitted, change the title and resubmit your article. |
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Subscribe to receive AHRC newsletters |
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| Q. How do I subscribe to receive the AHRC newsletters? | |
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Registered Users: Go to My Tool - My Account. Select Yes on Subscritpion Unregistered Users Go to Our Newsletter in the left margin of the AHRC website. Enter your email address. Click Go |
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Technical support |
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| Q. How do I get technical support? | |
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The FAQs explain how to find answers to your questions. Each Navigation button on the site has it's own FAQ for the section. If reviewing the appropriate FAQ does not answer your question, please use the Send us a note form to let us know. You can also call us at (949)366-2125 between 9 am and 5 pm Pacific time. |
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Terms of Use |
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| Q. Where to I find the terms of Use? | |
| A. | Click here to view the terms of Use. |
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Tracking changes |
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| Q. How do I track changes or find out when something is posted? | |
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To receive information when new postings appear under any article or listing published: A. User Account - Notify me when my Submissions are accepted Check Notify me in user account if you want to be notified when your Submissions of articles etc. are accepted and published on the AHRC website. B. Submision Forms - Email me when Comments are posted When you Submit an Aritcle , Directory Listing etc, check the Notification Options - Comments E-mail me when comments are posted. at the end of the form. C. Submit Comments - View Comments - Track changes When you Submit a Comment, check E-mail me whenever new comments are posted to this item. below the input form D. Tracks Comments to Article and Submissions 1. Go to the article that you want to receive Comments updates from. 2. Click View Comments at the end of the article. 3. You will see a grey box that has "Track Changes" 4. Click to insert a check mark in the box. You will receive updates when new comments are posted. E. My Tools - My Items All items you post and are published can can viewed from My Tools in the left margin of the AHRC site. |
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Unsubscribe from receiving newsletters |
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| Q. I am a registered user, How do I unsubscribe myself from receive the AHRC newsletter? | |
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Go to My Tool - My Account. Select No on Subscritpion The newsletters you receive also have a link at the bottom of each one, a link you can click that will unsubscribe you immediately. |
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User Account - User Profile - Author Profile |
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| Q. How do I set up or edit my "User Account", "User Profile" , "Author Account" or "Author Profile" on AHRC? | |
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You create a "User Account" when you sign up on AHRC, You create an "Author Account" when you use "Submission Forms" to publish articles etc. on AHRC. 1. Your User Account You create this when you sign up. You can use your name, a User ID, or a Pen Name. When you post "Comments", the name you use on your "User Account", appears under your "Comment". When posting a "Comment" you can withold your name from readers by checking "Check this box to keep your name from being displayed." If you check "Yes" for "Contact Me" in you "User Account">, readers will be provided with a form to email you directly when you post "Comments". Your email address will not be published on the web. To publish and network on AHRC, please provide AHRC, your contact information including a telephone number. This information will be held in the strictest confidence. Use "Profile" to share information about yourself with readers. 2. Your "Author Information" When publishing on AHRC using "Submission Forms" e.g. "Submit News", you will be asked to set up your "Author Information" You can publish using your own name or a pen name. To publish on AHRC, please provide AHRC, your real name, your contact information including a telephone number and a pprofile.. This information will be held in the strictest confidence. Use the "Public Information" section on the form share information about yourself with t=our readers. 3. Editing your User Account , User Preferences, and Author Profile for Comments Log in Go to MY Tools in the left margin. Select My account. to edit your personal account information and preferences. The information you enter here , except what you enter under "Profile" , will not appear on the web. Profile What you enter under "Profile" will be available to the readers when you post comments and do not check the box "Check this box to keep your name from being displayed.". Your public profie appears under "View Profile" of comments you post Text Effects and hyperlinks For information on adding Hyperlinks and using Text Effects go to How to Add Text Effects - Adding Hyperlinks 4. Editing your Author Profile for Articles your publish on AHRC To edit or add links to your Author profile on the AHRC website Send Us A Note from the left margin of the website. Send the the updated information you wish to add and the AHRC Staff will do the updates. Include your email address and let us know if you wish to allow readers to email you. If you want readers to be able to email you, they will be given a form to contact you directly. Email addresses do not appear on the web. 5. Editing User Identification on AHRC HOA Forum You can edit your user account on the AHRC HOA Forum by logging in and going to: Forum>My Home>Main Configueration>Personal Information |
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Verification Email - Not received - AOL |
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| Q. Why have I have not received a verification email? I use AOL | |
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Lately, we have been receiving several calls, and emails from AOL users reporting they are not receiving verification emails to activate their user accounts and are therefore unable to publish, network, communicate and search on the AHRC site. Verifications are sent by the AHRC computer as soon as it receives your account submission. You should receive a verification within 5 minutes of your submission. You can resend a verification emails from the Log In screen. Spam filters you set on your computer and email settings by AOL may prevent verification email getting to you. Check both. Add the email address ahrc@ahrc.com to your address list. This is a send only - no-reply email address. Receiving the AHRC Newsletters does not mean that you are set to receive verification emails . Check under under Tools FAQ on AHRC for additional information. Following is a sample of a rejected verification email to a user Subject: Returned mail: User unknown --AOL Postmaster ----- The following addresses had permanent fatal errors ----- ... User unknown If you have additional questions, do not hesitate to send us a note or call us between 9 am - 5 pm Pacific Time. |
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Verification email - unable to activate by clicking link |
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| Q. I received the verification email but but clicking the link does not activate my account or when I click on the link nothing happens. | |
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1. Check you email settings. Copy and paste only the url address link you receive into your address line of your browser and hit the return key on your keyboard. Example of a url address you'll receive: http://www.ahrc.com/new/index.php/src/tools/sub/user/action/Verify/id/ 7432/d/1068409989 You will then receive the following message: Thank you for registering with AHRC.com. Your account has been activated, please click here to login. If you are still unable to activate the your account, forward the verification email you received to ahrcnews@ahrc.com with a request to activate your account. |
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Verification email from AHRC |
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| Q. I have not received a verification (confirmation) email. | |
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A verification (confirmation) email is automatically sent to the email address you used to sign up with. You can resend verification to yourself : Go to Tools in the left margin of the AHRC site Click Log in Click Resend verification Also: • check that your cookies are on and restart your computer • check that the email address you are using has been set up on your user account mail preference settings on your computer to receive emails • check that you mail provider is not blocking your mail • the computer you are using is not blocking certain email - some company and government computers do have incoming mail blocks. If so use another computer to get you AHRC account verified. • add ahrc to you address book For more information see the Tools FAQ If you have AOL, click here for additional information |
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Verification error |
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Q. When I click "Verify Account" to Log in, I get an error message that states: "An error has occurred while attempting to activate. Check the URL and try again." |
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| A. | Check your email account settings |
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Verifification emails and newsletters are not being received |
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| Q. I am not receiving verification emails or newsletters from AHRC. I have an AOL account. | |
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AOL's Spam Filtering programs has been forwarding legitimate emails sent to their subscribers to it's "spam" folder. Several companies e.g. Earthlink sending mail to customers have reported that millions of emails they sent were undelivered as a result of the filtering, AOL suggests the following fix: Some of your e-mail may be forwarded to your Spam folder box because of the new AOL's Advanced Filtering feature. AOL's Advanced Spam Filtering will automatically move junk mail and unwanted mail into your Spam folder. This process is simple, automatic, and personalized to how you use mail. If filtering is on, Mail determined to be Spam by AOL's advanced technology will be automatically delivered to your Spam folder. The Advanced Spam Filtering is on by default and unfortunately at this time, there is no way to turn off the feature on AOL for Mac OS X. However, if you have friend who is using AOL 8.0 or AOL 9.0 on Windows, you can sign on as a Guest and disable the feature from there. You can also visit Keyword: SPAM FOLDER to access your Spam folder box inside the AOL software and click on the THIS IS NOT SPAM button for every legitimate e-mail you have found on this area. You should also add the addresses that you have found in your Spam folder to your Address Book . Click here for America On Line - Email Delivery Issue Information (Some users have said they have switched to other providers because their AOL spam filter constantly filters out mail they want.) |
Send us a note with your suggestions for new FAQs.