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Information about New Jersey Courts online.com
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New Jersey Courts online.com
Richard J. Hughes Justice Complex - 25 Market Street
Trenton, New Jersey 08625
Phone: (609) 292-8470 Fax: (609) 777-0844
http://www.judiciary.state.nj.us/
Rank: No ranking.
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Summary: Mission Statement: We are an independent branch of government constitutionally entrusted with the fair and just resolution of disputes in order to preserve the rule of law and to protect the rights and liberties guaranteed by the Constitution and laws of the United States and this State.
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Other Information: Mission Statement
We are an independent branch of government constitutionally entrusted with the fair and just resolution of disputes in order to preserve the rule of law and to protect the rights and liberties guaranteed by the Constitution and laws of the United States and this State.
Vision Statement
We will be a court system, characterized by excellence, that strives to attain justice for the individual and society through the rule of law. We will:
* Provide equal access to a fair and effective system of justice for all without excess cost, inconvenience, or delay, with sensitivity to an increasingly diverse society.
* Offer complementary methods of dispute resolution while preserving the constitutional right to trial by an impartial judge or jury and ensuring compliance with the results achieved through effective enforcement of court orders.
* Provide quality service that continuously improves, that meets or exceeds public expectations, and that ensures that all are treated with courtesy, dignity, and respect.
* Maintain the independence of the Judiciary while strengthening relations with the public, the bar, and the other branches of government.
* Acknowledge and enhance the potential of every person in our organization to contribute to the administration of justice through participation, training, and technology.
* Share a sense of common identity and purpose as a statewide Judiciary.
* Earn the respect and confidence of an informed public.
Statement of Core Values
Required to accomplish our mission are four paramount values representing the core of what we stand for as an organization:
* Independence
* Integrity
* Fairness
* Quality Service
New Jersey Court Ombudsman
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Mercer Vicinage Ombudsman
Judith Irizarry - Ombudsman
(609) 571-4013
209 South Broad Street, 4th Floor
P.O. Box 8068
Trenton, New Jersey 08650-0068
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Origin and Definition:
The term Ombudsman has its origin in Sweden. It means representative and it is a gender neutral term. The Black's Law Dictionary defines it as: "an official or semi official office or person to which people may come with grievances connected with government. The Ombudsman stands between, and represents, the citizen before government." The Supreme Court of New Jersey mandated the establishment of an Ombudsman program for the Judiciary. The Mercer Vicinage Ombudsman Office was created in May of 2001.
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Purpose:
To promote an environment of continuous improvement in areas of customer service and equal court access in compliance with court policies and procedures by establishing effective mechanisms for:
* Public Information
* Community Relations
* Citizen Assistance
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Public Information:
The Ombudsman works with the court divisions, municipalities and county personnel to develop and provide customers with updated information related to court services and processes.
The Ombudsman reviews signage, bulletin boards, lobby information booths, web pages, publications, and materials for self represented litigants and linguistic minorities.
The Ombudsman provides training and information on Judiciary policies, procedures, public information and customer service.The Ombudsman works with media contacts to provide information about services and educate the public about the court system. The Ombudsman maintains updated materials related to social and legal service entities in the community.
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Community Relations:
The Ombudsman is responsible for community outreach efforts that familiarize the public with the court system to promote an environment of public trust and support. The Ombudsman initiates, coordinates and participates in Court Tours, Speakers Bureau, Law Day, training programs and other special events. The Ombudsman visits community organizations and participates in committees.
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Citizen Assistance:
The Ombudsman:
* Confidentially receives and documents complaints from the public related to misunderstandings, conflicts, mistreatment or discrimination in the courthouse. The Ombudsman reviews facts and provides recommendations to improve existing services and develop new ones.
* Acts as a mediator to resolve conflicts between the public and the courts. The Ombudsman provides information related to established legal system complaint and disciplinary procedures.
* Serves as a point of contact to citizens who may need assistance in coordinating multiple court services during their visit to the courthouse.
* Responds to inquiries related to court processes, court services and referrals to other agencies of government.
* Collects and reviews customer suggestion forms.
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Complaints, inquiries, requests for assistance and/or suggestions may be submitted in person, by telephone or in writing.
Judith Irizarry - Ombudsman
(609) 571-4013
209 South Broad Street, 4th Floor
P.O. Box 8068
Trenton, New Jersey 08650-0068
Posted Jul 27 2007 9:27PM CEST
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